Return Eligibility
1. Time Frame: 3 days from receiving the order
2. Condition: Items must be in original condition, unused, unworn, with tags intact, and in original packaging
3. Receipt: Original receipt or proof of purchase required
Return Process
1. Initiating a Return: Contact amanulahkhan@hotmail.com with order details and reason for return
2. Return Instructions: Follow provided instructions and use return shipping label
3. Inspection: Returned items will be inspected to ensure eligibility criteria are met
Damages and Issues
1. Inspection on Arrival: Inspect order immediately upon delivery
2. Reporting Damage: Report damages or issues within 3 days of delivery
Non-Returnable Items
1. Custom and Personalized Items: Not eligible for return
2. Hazardous Materials: Not eligible for return
3. Final Sale Items: Sale items and gift cards are non-refundable
Exchanges
1. Process: Contact amanulahkhan@hotmail.com to initiate exchange, subject to shipping regulations and laws
Refunds
1. Processing Time: Refunds processed within 10 business days
2. Bank Processing Time: Additional time may be required for bank or credit card company to process refund
Final Notes
1. Accuracy of Product Representation: Minor differences may occur between product images and actual products
2. Policy Updates: Luxe Aura Perfumes reserves the right to update or modify this policy at any time without prior notice.